Submit a request

Enter website or company name, product and a few word description to help identify and summarize this request (i.e. MyWebsite.com - Content Manager - Cannot Update Footer Link)

What version of iAPPS are you on?

Enter the URL of the website or specific webpage that the request is related (i.e. www.mywebsite.com/aboutus)

Enter whether this request involves your production website, staging website or development environment.

Enter the details of your request, including as much detail as possible to assist us with troubleshooting. If an error or bug, please include browser(s) & version, steps to reproduce your issue. The more detail you provide the better the support team will be able to assist you with your issue. (i.e. When I go into the iAPPS admin and edit the privacy policy link on the about us page in the footer, I get the error message attached. This only happen in Internet Explorer 10.)

Select the product that best relates to your request.

To assist us with issue routing, select the type of request. iAPPS Product Issue involve using the iAPPS Admin or functionality within a website. Hosting Issue involves website performance, site outage or requests for changing to hosted environment. Digital Strategy Question involve digital marketing and website optimization. iAPPS Training Request involve requesting an estimate or to schedule a custom iAPPS training for your specific website. Self Service SaaS Deployment, SaaS Deployment & Corporate IT are for Bridgeline Digital Employees only.

Select the priority for your request in terms of business impact. Low is typically a question or recommendation for a future product enhancement or modification. Normal has a medium-to-low business impact that involves partial, non-critical loss of use of the iAPPS Admin in a production environment. High is a problem where your website is functioning but your use in a production environment is severely reduced or major functionality issues in the iAPPS Admin. Urgent is problem that severely impacts your use your website in a production environment and halts your online business operations.

Often to better troubleshoot an issue, it may be require us to call you to get more information. Enter the best phone number to reach you in this is needed. (i.e. 555-235-5128)

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